This Privacy Policy explains how Sophie CRM, operated by Stratos X Technologies LLC, collects, uses, and protects your personal information when you use our service at sophiecrm.com and the Sophie CRM application.
When you create an account, we collect your name, email address, and authentication credentials. This information is used to identify you and provide access to the service.
If you choose to connect your Gmail account, Sophie CRM requests access to the following Google API scopes:
We store OAuth tokens (access token and refresh token) securely in our database to maintain your Gmail connection between sessions. We do not read, store, or process the contents of your inbox, received emails, or any email data beyond what is necessary to send outreach emails you explicitly compose and authorize.
You may upload or manually enter contact information (names, email addresses, job titles, company names) into Sophie CRM. This data is stored securely and used solely to power your outreach campaigns within the platform.
We collect information about how you use the service, including pages visited, features used, and actions taken (such as emails sent, opened, and replied to). This data is used to improve the service and provide analytics within your dashboard.
Payment processing is handled entirely by Stripe. We do not store your credit card number, CVV, or full card details. We store only your Stripe Customer ID and Subscription ID to manage your billing relationship.
We use the information we collect to:
We do not sell, rent, or share your personal data or contact data with third parties for marketing purposes.
Sophie CRM's use of information received from Google APIs adheres to the Google API Services User Data Policy, including the Limited Use requirements. We only use Google user data to provide and improve the features described in this Privacy Policy. We do not use Google user data for advertising, do not transfer it to third parties except as necessary to provide the service, and do not allow humans to read your Google data unless you have given explicit permission or it is required by law.
Your data is stored on secure, encrypted servers. We use industry-standard security measures including HTTPS encryption, secure database connections, and access controls to protect your information. OAuth tokens are stored encrypted and are only used to send emails you explicitly authorize.
While we take reasonable precautions to protect your data, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.
We retain your account data for as long as your account is active or as needed to provide the service. If you delete your account, we will delete your personal data within 30 days, except where we are required to retain it for legal or compliance purposes. Contact data you upload is retained until you delete it or close your account.
Sophie CRM integrates with the following third-party services:
You have the right to:
To exercise any of these rights, contact us at privacy@stratosxtech.com.
Sophie CRM is not directed at children under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately.
We may update this Privacy Policy from time to time. We will notify you of significant changes by email or by posting a notice within the application. Your continued use of Sophie CRM after changes are posted constitutes your acceptance of the updated policy.
Sophie CRM is provided as a software tool by Stratos X Technologies LLC. The builders and developers of this application are not responsible for how users choose to use the platform, the content of emails sent through the service, the accuracy of contact data uploaded by users, or any outcomes resulting from outreach campaigns conducted through the platform. Users are solely responsible for ensuring their use of Sophie CRM complies with applicable laws, including anti-spam regulations (CAN-SPAM, GDPR, CASL), and for obtaining any necessary consent from their email recipients. Stratos X Technologies LLC expressly disclaims liability for any damages arising from misuse of the platform.
If you have any questions about this Privacy Policy or our data practices, please contact us: